Yunji Technology :: Commercial Service Robots

Yunji Technology is a leading Chinese robotics and artificial intelligence company founded in 2014 with the mission “Robots Make Human Life Happier.” Headquartered in Beijing, the company has rapidly become one of the world’s largest deployers of commercial service robots. It specializes in developing embodied intelligent agents that combine advanced AI, multimodal perception, autonomous navigation, and modular hardware to deliver practical, scalable automation across hospitality, healthcare, industrial, and public environments. Yunji Technology operates under the core philosophy of reimagining robotics to enrich humanity, with the ambitious vision of delivering “one billion smiles” through intelligent service agents. The company has achieved remarkable scale, with robots deployed in over 40,000 hotels, hospitals, factories, and other facilities across more than 300 prefecture-level regions in China. Its systems have collectively executed over 24.8 billion commands monthly, completed more than 750 million service deliveries in 2024 alone, and accumulated 31.29 million kilometers of annual operating distance. Yunji Technology has twice won the prestigious Wu Wenjun AI Award and was among the world’s first to launch composite polymorphic robots and a fully autonomous closed-loop learning system for service intelligent agents. Through its Hospitality Digital Operation System (HDOS), the company integrates AI voice recognition, robotic hardware, smart vending, IoT connectivity, and data analytics into a unified platform that reduces labor costs, enhances guest and patient experiences, minimizes repetitive tasks, and enables data-driven operational improvements.

The core of Yunji Technology’s robot-based products is its innovative Composite Polymorphic Robot – UP series. These modular, polymorphic platforms represent a new generation of embodied intelligence designed to adapt dynamically to diverse service scenarios. The UP robot features a reconfigurable structure that supports multiple independent functional modules, enabling it to perform delivery, cleaning, guidance, and other tasks by swapping or time-sharing pods. Key technological strengths include multi-sensor fusion for precise positioning unaffected by lighting conditions, dual 3D cameras (top and bottom view) combined with ultrasonic sensors for advanced anti-fall, anti-pinching, and dense obstacle avoidance capabilities. The robot excels in complex, high-traffic environments with its ability to navigate narrow passages, carpets, concrete, tile, and varied floor types thanks to an ultra-low center of gravity, independent suspension, and high-torque motors. It supports ultra-large SLAM mapping (tested up to 200,000㎡ with cloud-based tools), rich API interfaces for seamless integration with scheduling systems, and multimodal interaction that understands human intentions through voice, vision, and other inputs. The UP can operate 24/7, collaborate with other robots and humans, and continuously learn from real-world operations via its closed-loop AI system.

Complementing the polymorphic platform is the Smart Delivery Robot – RUN series, optimized specifically for hospitality and similar service environments. The RUN robot autonomously handles room service delivery, guest reception and guidance in lobbies, promotional broadcasting, and contactless item transport. Guests or staff simply input a room number or destination; the robot loads items, calls elevators independently, navigates complex indoor spaces, and notifies recipients upon arrival while protecting privacy and reducing staff workload. Both UP and RUN integrate deeply with Yunji Technology’s HDOS platform, which uses AI to recognize over 1,000 intent types across five major hotel service categories. This system automatically routes room service, maintenance, and cleaning requests to the appropriate robot or staff member, detects guest dissatisfaction in real time, generates operational reports, and optimizes manpower allocation.

Beyond hospitality, Yunji Technology deploys its robots across hospitals (medication and laboratory sample transport, ward service), factories (material delivery, production line loading/unloading, finished goods transport), office buildings, communities, and unmanned retail settings. Its solutions emphasize human-machine collaboration, where robots manage repetitive, mundane, or hazardous tasks while humans focus on higher-value personalized service. The company also offers the GOGO smart vending machine and extensive AIoT connectivity for broader ecosystem integration. With rich developer APIs, comprehensive documentation, and proven large-scale deployments, Yunji Technology enables robot companies, system integrators, and end users to rapidly deploy customized service solutions. By combining polymorphic hardware, advanced embodied AI, and a mature digital operation platform, Yunji Technology is driving the transformation of service industries toward greater efficiency, safety, consistency, and guest satisfaction while scaling globally from its strong foundation in the Chinese market.